Terms of Use
This privacy statement discloses the terms of use for Firemans Joes™.
 
Ownership
Welcome to the Fireman Joes™ Internet Site which is owned and operated by Fireman Joes™. The material contained in this site are owned, for the most part, by Fireman Joes™. This site may also contain materials that are owned by third parties and licensed for use on this site. This site was created for the entertainment and enjoyment of all Internet users and can be accessed by anyone. However, you are only authorized to use this site if you comply with this document, outlining the terms of use for this site. We reserve the right to change this agreement at any time, so you should consult it on a regular basis to ensure you are aware of the most current terms of use.
 

FiremanjoesTM is a manufacturer and distributor of aftermarket products, which are designed to be used on Harley-DavidsonTM motorcycles. The word Harley-DavidsonTM is for reference only. All words used on this web sight denoting manufacturer, model, motorcycle, letter designation or number are intended for fitting and references only. No parts or pictures appearing on this web sight are licensed (except the Harley Davidsontm Bar and Shield Trim part #99352-82z, which is purchased through a licensed dealer), sponsored or endorsed by Harley-DavidsonTM

What does this Privacy Policy cover?
This privacy policy covers Fireman Joes treatment of personally identifiable information that Fireman Joes collects when you are on the Fireman Joes web site. This policy also covers Fireman Joes treatment of any personally identifiable information that Fireman Joes business partners share with Fireman Joes or that Fireman Joes may collect on a partner's web site.
This policy does not apply to the practices of companies that Fireman Joes does not own or control, or to people that Fireman Joes does not employ or manage.
 
 
What information does Fireman Joes collect and how is it used?
Fireman Joes collects personally identifiable information when you order Fireman Joes products and services so that we are able to contact you and provide service to you in the future. We also collect billing information for the purpose of charging you for those products or services that you may order.
 
What information does Fireman Joes share with other companies?
Fireman Joes will not sell or send your personally identifiable information to anyone. Fireman Joes may send personally identifiable information about you to other companies or people when we need to share your information to provide the product or service you have requested.
 
Changes to this Privacy Policy
Fireman Joes may amend this policy from time to time.
 
 
© Copyright 2001, firmanjoes.com | Privacy Policy

 
What shipping methods do you offer?
 
Ground Shipping
3-8 Business Days to Most Areas. May require more time to remote locations.
USPS Priority
to most areas 2-4 days (we recommed this service)
Next Day UPS
Next Business Day (Friday orders ship on Monday-orders must be recieved by 11:00 MST)).
2nd Day
2nd Business Day by 5:00 P.M. (Friday orders ship on Monday-orders must be recieved by 11:00 MST)
 
How are shipping rates calculated?
 
Shipping rates are based on product weight, shipping location and method.
Generally, our base shipping rates start at:
Ground $ 4.00
USPS Priority 5.85 (recommed)
2nd Day UPS $ 15.25 
Next Day Standard UPS$ 20.75
 
How do I track my shipment?
 
Once an UPS order ships from our warehouse, you will be able to track your shipment.
UPS will e-mail you your shipping tracking number. UPS tracking numbers are usually 18 digits long ( 1ZA8XXXXXXXXXXXXXX ) . Go to http://www.ups.com/tracking/tracking.html and enter the tracking number in one of the fields provided then click on "Track". The tracking number will be displayed.
USPS Priority shipped items are not trackable. They do have tracking numbers that conferm delivery only. We recommend this as our prefered shipping method.
If you need assistance with tracking an order, please contact customerservice@firemanjoes.com or call at (801)915-5637 
 
--------------------------------------------------------------------------------
 
What is your Backorder Policy?
 
A backorder occurs when an item that you ordered is not available.
 
You will be advised via e-mail or by phone of any item that is on backorder. If you wish to contact Customer Service, you may do so at customerservice@firemanjoes.com or (801) 915-5637. Your credit card is charged when product is purchased. If after being notified that an item is on backorder you would like to cancel your order please contact us for a refund.
 
--------------------------------------------------------------------------------
 
Can I refuse a shipment?
 
We ask that you follow our return policy for faster processing as refused shipments may take up to 3 weeks to be returned to our warehouse causing a delay in processing your credit.
 
We do incur shipping charges on all shipments to our customers. If there is an error on our part, these shipping fees will be refunded or credited along with the cost of the item(s) purchased. If through no fault of firemanjoes.com the shipment is refused (or returned), shipping charges will not be credited and you may be charged a 15% restocking fee.
 
--------------------------------------------------------------------------------
 
What is your Return Policy?
 
At firemanjoes.com we accepts returns on unused merchandise within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to firemanjoes.com on returned items unless there was an incorrect item(s) shipped by firemanjoes.com.
 
We only accept returned Cell Phone Face Covers  in the original unopened package within 2 weeks of shipping date.
 
Returns within 30 days from purchase date can be for exchange, refund or credit at firemanjoes.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, and other accessories and documentation provided by the manufacturer.
 
Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by firemanjoes.com. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, or UPS Ground Shipping. Shipping refund will be calculated by normal firemanjoes shipping practices.
 
Firemanjoes.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify firemanjoes.com immediately.
 
DEFECTIVE returns can be returned directly to firemanjoes.com within 30 days from the invoice date, at firemanjoes.com's discretion for: credit, replacement, exchange or repair.
 
NON-DEFECTIVE returns can be accepted directly by firemanjoes.com within 30 days from the invoice date, at firemanjoes.com's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. All NON -DEFECTIVE custom orderd items will not be eligible for return.
 
Clearance & Final Sales Returns
All clearance items are not eligible for return, sale is final.
 
RETURN ADDRESS
 
FIREMAN JOES
PO Box 673
American Fork, UT 84003